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QUALITY POLICY & OBJECTIVES
The Department of Manpower (JTM) is committed to providing quality technical skills training services through a continuous improvement process to ensure the effectiveness of the quality management system, to meet the needs of its users.
Quality Objectives:
- Ensure that managing allocations are channeled to ILJTM within two (2) weeks after the warrant is received from the Ministry of Human Resources.
- Ensure that all JTM staff follow at least one skills development program every year.
- Ensure that at least 85% of the annual staff training planis carried out.
- Respond to all types of inquiries and complaints within 24 hours
- Provide answers to customer complaints within 14 working days from the date the complaint is received and 7 working days from the period of receiving information from a third party;< /em>
- Ensure that ILJTM students are confirmed eligible to be awarded a certificate / diploma based on the decision of the committee within eight (8) weeks after the end of training;< /em>
- Ensure that the average success rate of graduates for all certifications is not less than 85% who sit for the final exam;
- Ensure that no more than 10% of students are allowed to extend their training beyond the designated training period;
- Ensuring the skills training curriculum is reviewed at least once in a 3-year period;
- Advertise information on skills training opportunities for long-term courses at ILJTM no later than three (3) months before recruitment;< /li>
- Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts;
- Ensure that at least 80% of the total annual student enrollment planning capacity is achieved;
- Perform at least 24 skills training promotion activities a year ateach ILJTM;
- Ensuring safety inspection activities in training areas and premisesILJTM is implemented at least 3 times a year by members of the ILJTM Security Committee;
- Perform at least 2 activities related to research and the development of technical training needs through questionnaires in a year.
JTM is committed to ensuring these quality objectives above is achieved and will re-evaluate it from time to time.
PIAGAM PELANGGAN
PIAGAM PELANGGAN DAN STATISTIK |
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Komponen Teras Membangun dan menjalankan program latihan kemahiran bersesuaian dengan keperluan negara dan perkembangan teknologi dan mengeluarkan tenaga mahir yang kompeten, berkualiti dan berhemah tinggi. Piagam Pelanggan Institusi Latihan Jabatan Tenaga Manusia (ILJTM) adalah:
Pencapaian Piagam Pelanggan ILP KANGAR Sehingga 31 Mac 2025 |
| BIL | Piagam Pelanggan | Bahagian | Bilangan Diterima | Bilangan Diproses dan Selesai | Peratus Pencapaian |
| 1 | Menjelaskan semua tuntutan bil-bil bayaran dalam tempoh 7 hari dari tarikh penerimaan dokumen lengkap. | Pentadbiran | 100 | 100 | 100% |
| 2 | Mengesahkan penerimaan aduan dalam tempoh 24 jam dan dan memberi maklumbalas aduan dalam tempoh 7 hari bekerja. | Pegawai Aduan | 1 | 1 | 100% |
| 3 | Membayar elaun saku kepada pelajar yang layak selewat-lewatnya 10hb bulan berikutnya. | Pentadbiran | 200 | 200 | 100% |
| 4 | Mengedarkan slip keputusan peperiksaan pelajar pada setiap semester dalam masa 2 minggu selepas tarikh akhir mesyuarat jawatankuasa kecil peperiksaan dan persijilan. | UPP, BKKL | Untuk Sesi 2/2023, Mesyuarat Jawatankuasa Peperiksaan dan Persijilan telah diadakan dan slip keputusan telah diedarkan pada | Untuk Sesi 2/2023, Mesyuarat Jawatankuasa Peperiksaan dan Persijilan telah diadakan dan slip keputusan telah diedarkan pada | 100% |
| 5 | Memastikan setiap pelanggan yang berurusan di kaunter akan dilayan dalam tempoh masa 15 minit. | Pentadbiran | 205 | 205 | 100% |
OUR PROMISE
1. Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents.
2. Confirm receipt of complaints within 24 hours and give feedback to complaints within 7 working days.
3. Pay pocket allowance to eligible students no later than the 10th of the following month.
4. Distribute student exam result slips each semester within 2 weeks after the exam and certification subcommittee meeting deadline.
5. Ensuring that every customer dealing at the counter will be served within 15 minutes.
VISI, MISI & OBJEKTIF
