1. Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents.

2. Confirm receipt of complaints within 24 hours and give feedback to complaints within 7 working days.

3. Pay pocket allowance to eligible students no later than the 10th of the following month.

4. Distribute student exam result slips each semester within 2 weeks after the exam and certification subcommittee meeting deadline.

5. Ensuring that every customer dealing at the counter will be served within 15 minutes.