The Department of Manpower (JTM) is committed to providing quality technical skills training services through a continuous improvement process to ensure the effectiveness of the quality management system, to meet the needs of its users.

Quality Objectives:

1. Ensure that managing allocations are channeled to ILJTM within two (2) weeks after the warrant is received from the Ministry of Human Resources.
2. Ensure that all JTM staff follow at least one skills development program every year.
3. Ensure that at least 85% of the annual staff training planis carried out.
4. Respond to all types of inquiries and complaints within 24 hours
5. Provide answers to customer complaints within 14 working days from the date the complaint is received and 7 working days from the period of receiving information from a third party;< /em>
6. Ensure that ILJTM students are confirmed eligible to be awarded a certificate / diploma based on the decision of the committee within eight (8) weeks after the end of training;< /em>
7. Ensure that the average success rate of graduates for all certifications is not less than 85% who sit for the final exam;
8. Ensure that no more than 10% of students are allowed to extend their training beyond the designated training period;
9. Ensuring the skills training curriculum is reviewed at least once in a 3-year period;
10. Advertise information on skills training opportunities for long-term courses at ILJTM no later than three (3) months before recruitment;< /li>
11. Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts;
12. Ensure that at least 80% of the total annual student enrollment planning capacity is achieved;
13. Perform at least 24 skills training promotion activities a year ateach ILJTM;
14. Ensuring safety inspection activities in training areas and premisesILJTM is implemented at least 3 times a year by members of the ILJTM Security Committee;
15. Perform at least 2 activities related to research and the development of technical training needs through questionnaires in a year.

JTM is committed to ensuring these quality objectives above is achieved and will re-evaluate it from time to time.